Privacy Policy

1. Overview

CSMT3CH ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website at csmt3ch.com.au (the "Site") and to the consultancy and software development services we provide.

2. Information we collect

The personal information we collect depends on how you interact with us, and may include:

• Contact details — your name, email address, phone number, company name and role, for example when you contact us or start a conversation about a project.
• Engagement information — information you share with us during a project, such as business requirements, project documentation and correspondence.
• Technical information — information collected automatically when you visit the Site, such as your IP address, browser type, device type, pages visited and time spent on the Site.

We do not knowingly collect sensitive information (such as health information or information about your racial or ethnic origin), and we ask that you do not send it to us unless it is necessary for an engagement and we have agreed to receive it.

3. How we collect information

• Directly from you — when you contact us by email or through the Site, engage us for services, or communicate with us during a project.
• Automatically — through cookies and similar technologies when you browse the Site (see section 5 below).
• From third parties — occasionally, from publicly available sources or from people who refer you to us.

4. How we use your information

We collect, hold and use personal information to:

• respond to your enquiries and provide you with information about our services;
• scope, deliver and support the projects you engage us for;
• send invoices, process payments and maintain our business records;
• improve the Site and our services, including by analysing how the Site is used;
• send you updates about our services where you have asked us to (you can opt out at any time); and
• comply with our legal obligations.

We only use your personal information for the purpose it was collected for, for related purposes you would reasonably expect, or as otherwise permitted by law.

5. Cookies and analytics

The Site may use cookies and similar technologies to help it function correctly and to help us understand how visitors use it, for example which pages are most visited. This information is aggregated and does not identify you personally. You can control or disable cookies through your browser settings; the Site will still work if you do, though some features may be limited.

6. When we share information

We do not sell your personal information. We may share it with:

• service providers we use to run our business, such as hosting providers, email services and accounting software, who are only permitted to use it to provide services to us;
• professional advisers such as accountants, lawyers or insurers, where reasonably necessary; and
• government agencies or regulators, where we are required to by law.

7. Overseas disclosure

Some of the service providers we use (for example cloud hosting and email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.

8. Security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using reputable cloud providers, restricting access to personal information to those who need it, and using appropriate technical safeguards. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations). When personal information is no longer required, we take reasonable steps to delete or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable time and will not charge you for making a request.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Third-party websites

The Site may contain links to websites operated by third parties. This policy does not apply to those websites, and we encourage you to review the privacy policies of any site you visit.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the most recent update.

14. Contact us

For any questions about this policy or how we handle your personal information, contact us at admin@csmt3ch.com.au.